February 2025 - Present
Overview:
Providing remote technical support for home users and small businesses through online platforms and personal projects. I am a CompTIA A+ certified IT technician, currently studying toward my CompTIA Network+ certification to advance my technical knowledge and career growth.
Responsibilities:
- Deliver remote desktop support for Windows 10/11 systems using TeamViewer and AnyDesk.
- Diagnose and resolve driver conflicts, performance issues, and startup errors.
- Perform clean installations of Windows, install and configure hardware drivers, and apply system updates.
- Optimize PCs by managing startup programs, performing disk cleanup, and using Defragment & Optimize Drives.
- Troubleshoot and repair issues with USB devices, hard drives, and network connectivity.
- Configure printers, user accounts, and basic home/SOHO networks.
- Apply safe computing practices β verify authentic software sources and identify potential fake or malicious websites.
- Communicate clearly with clients of all technical levels, documenting solutions in plain English.
Hands-On Practice & Projects:
- Reinstalled Windows on multiple home PCs and laptops; performed post-install driver setup and optimization.
- Diagnosed hardware issues such as faulty cables, display problems, and peripheral connectivity failures.
- Assisted users with application installations, updates, and browser cache clearing for performance improvements.
- Build a custom PC from scratch β including component installation, OS setup, and full driver configuration.
- Learn to open and clean laptops, perform hardware repairs, and replace faulty components.
- Advance toward CompTIA Network+ and Security+ certifications, and gain hands-on experience in onsite and remote IT support roles.
January 2015 β February 2020
PRIMARY RESPONSIBILITIES
Operated lathe machines (1m & 2m bed) for roughing and precision cutting of small and large shafts.
Machined a variety of materials: Mild Steel, Stainless Steel, Aluminium, PTFE, and other plastics.
Produced washers using correct OD/ID measurements.
Maintained machines by cleaning and separating metal shavings (MS, SS, Aluminium).
MILLING MACHINE WORK
Cut keyways in shafts and tested key fitment.
Machined sprocket teeth, especially in plastics.
Performed angle cutting on blocks (45Β°, 90Β°, 135Β°, both sides).
Used milling tools and tips for larger holes requiring accurate precision.
DRILLING OPERATIONS
Used pillar drilling machine (correct English name for βboor masjienβ).
Drilled holes of various sizes with correct punch marks for accuracy.
Chamfered drilled holes for bolt seating.
Used a hand drill for:
Drilling and removing broken bolts
Polishing parts using attached tools
Chamfering sharp edges for a smooth finish
TOOLS & MEASURING EQUIPMENT
Vernier calipers β measured material thickness & job dimensions
Tape measure β checked long part dimensions
Micrometers β precision measurement of critical tolerances
Files (VUIL) β deburred inside & outside edges (slots, keyways, corners)
Allen keys & spanners β assembly, tightening & loosening components
Grinder β cutting and polishing with correct discs
Insulation tape β occasional wiring fixes
ADMINISTRATIVE & OFFICE TASKS
Worked with Excel and Word for job information and monthly income calculations.
Assisted with stock taking for bolts, nuts, and shop consumables.
Troubleshot PC issues, performed basic computer fixes.
Printed and prepared invoices when needed.
WORKSHOP RESPONSIBILITIES
Kept the workshop clean, organized, and safe on a daily basis.
Ensured jobs were placed in correct locations and ready for next operations.
Reason for leaving: Company closed during COVID-19.
October 2023 β September 2024
MACHINE & SOFTWARE OPERATION
Operated a Morn laser cutting machine with a 3000 Γ 1500 mm (3m Γ 1.5m) bed.
Cut parts directly from metal plates according to job cards.
Used CypCut software to set up and manage cutting jobs.
Operated G3 compressor software in coordination with CypCut.
Worked with oxygen gas (Oβ) for cutting operations.
MATERIALS & CUTTING CAPABILITIES
Cut a wide variety of materials and thicknesses:
Mild Steel: 0.5 mm β 20 mm
Stainless Steel: 0.5 mm β 8 mm
Aluminium: 0.5 mm β 6 mm
Galvanized Steel: 0.5 mm β 6 mm
Specialized Plates (rare): 0.5 mm β 6 mm
Cut stainless steel plates with protective film using defilm when required.
QUALITY CONTROL & JOB VERIFICATION
Performed test cuts on thicker plates (12 mm β 20 mm) before starting production jobs.
Created a 35 mm Γ 35 mm test square to confirm cutting quality.
Stopped the machine after the first part to inspect quality before continuing production.
Repeated test cuts after lens changes or if lens alignment was not centered.
Continuously monitored quality throughout the cutting process.
DRAWING & JOB PREPARATION
Created washer drawings (OD & ID) directly in CypCut when required.
Saved drawings for reuse on future jobs.
Cut customer-supplied materials and customer-specific jobs.
TOOLS & EQUIPMENT USED
Used Vernier calipers and tape measures for part verification.
Wore protective gloves during machine operation and maintenance.
Cleaned lenses using alcohol and lint-free cloths.
Selected correct nozzles:
Single nozzle for Stainless Steel and other non-mild steel materials
Double nozzle for Mild Steel
Used Stainless Steel layers for parts requiring clean lettering or internal detail.
MACHINE MAINTENANCE & HOUSEKEEPING
Cleaned the machine head and full machine when required.
Washed the machine using water and supplier-approved machine soap.
Cleaned trays to keep the machine neat and operational.
Ensured the machine was always left clean and ready for the next job.
JOB MANAGEMENT & DOCUMENTATION
Counted parts after every completed job to confirm correct quantities.
Took photos as proof of completed jobs and quantities.
Ensured all jobs were fully completed before stamping them as finished.
TRAINING & CONTINUOUS LEARNING
Did not receive training on layer setup, but safely operated using existing layers.
Maintained detailed personal training notes, as recommended, documenting machine operation procedures and cutting practices.
Reason for leaving: Ended employment after internal hearing process. I appreciate the experience gained during my time there.
View or download my laser operator training notes and procedures, documented during my employment.
π Open My training course (PDF)
March 2025
Short-Term Project β 1 Week
Assisted with installation of CCTV systems using RG59 and Cat 5 cabling, BNC connectors and basic DVR connections. Helped run cables inside protective conduit to secure them from weather exposure. Supported testing and verification of camera feeds.
April 2025 - present
WORK SCHEDULE
Weekend position only:
Friday & Saturday: 18:00 β 22:00
Sunday: 11:00 β 15:00
SECURITY & CLIENT SAFETY
Maintained a safe and secure environment for customers ordering and enjoying meals.
Prevented unauthorized individuals and beggars from entering the premises and disturbing clients.
Monitored the site and requested additional security support when situations required escalation.
CUSTOMER ASSISTANCE & SUPPORT
Assisted with food delivery to customers when requested by management or staff.
Cleared customer tables by returning used dishes, boards, and glasses to the kitchen.
Provided polite and professional interaction with customers at all times.
SITE CLEANLINESS & ORGANIZATION
Helped maintain cleanliness of public areas, especially during quieter periods.
Collected litter, papers, and trash using proper equipment (broom, scoop, gloves).
Ensured the customer area remained neat and welcoming throughout operating hours.
PARKING & EXTERNAL AREA CONTROL
Managed vehicle movement and parking to ensure smooth flow and availability for new customers.
Prevented overcrowding in parking areas to maintain safety and accessibility.
